FAQ


General

 

Do I need the Full or Player version of Kontakt?

All of our libraries require the full retail version of Kontakt.

What is 8DIO and what does it stand for?

8DIO is a premium developer of high-end virtual instruments. The company was founded by British Academy Award-Winning Composer, Troels Folmann. 8DIO (pronounced EIGHT-DEE-OOH) is an abstract version of AUDIO. The 8 is made of two circles – hence the aspect of tension and release in music. The symbol for infinity has the shape of a sideways figure 8. It also correlates with the idea of a full octave and number of luck in Chinese philosophy. It also ties in with our production music company, 8Dawn, which was founded on the question: “What did God do on the 8th day?”. We got many other obscure and pseudo-intellectual reasons, but hopefully this will suffice.

Do you offer demo or trial versions of your products?

We unfortunately cannot offer any trial/demo versions of our products.

Why are some of your earlier samples only offered in mere 44.1kHz/16bit stereo?

After years of field and studio recording, making music and doing sound design, we’ve come to the realization that it’s not always worth the extra disk space, bandwidth and memory footprint. The only truly important technical metric is how awesome an instrument sounds. It makes a lot more sense to offer more layers and round-robin variations per instrument, while remaining memory efficient so that users can think more about making music and less about the nuts and bolts. We work with great microphones, great recorders, effective recording and editing techniques and a whole lot of time and care. Our focus is on musicality and playability over fancy specifications. And we want to reach all users, not just those who can afford the best hardware. Over time, we’ve stepped it up to 24-bit for most new content. However, fear not – every one of our older libraries are still just as fantastic sounding and professionally recorded and produced.

Do you process your samples, or are they truly pristine and raw as nature intended?

We proudly live the lie. Yes, we do occasional post-processing and even a little EQ and mastering work on our sounds. Our libraries are meant to sound good and punch through the mix right out the box. However, if an instrument sounds wet, we recorded it wet in a real space. We don’t ever add reverb or delay, except when creating completely unreal and unique synthetic instruments. For all of our flesh and blood instruments, we prefer to capture instruments in locations that compliment their character or offer a unique flavor, wherever or whatever that may be.

I would like to create demos for you and I believe I have what it takes. How can I apply to become demo composer?

8DIO features some of the best artists- and demo makers in the world. We are always interested in hearing new things and new submissions, but we only accept stellar compositions. Please send mp3 submissions to info@8dio.com or even better send us a Soundcloud link. We receive submissions every day and listen to all submissions made to us and we will get in touch with you if we are interested in using your composition. If you do not hear from us – we encourage you to post your demo on VI-Control, which is the leading forum for composers and producers, or on our Facebook timeline.

Is Ambient Guitar tempo-synced?

There is no tempo-syncronization in Ambient Guitar. It was played loosely and with the purpose of underscoring.  Ambient guitar is – as implied – purely focused on ambient, non-BPM type of content. Its meant to be used for ambient scoring and there was never any tempo sync in this library to begin with.

Is Studio Solo Violin tempo-synced?

The Studio Solo Violin is not really meant to be tempo-synced, since the phrases were recorded without a specific tempo. The way to get it to fit tempo wise is by using modwheel and pitchbender. The pitchbender controls the speed of the phrase and the modwheel allows you to alter the start time of the sample, so you can scroll into the phrase. You should be able to get things to fit that way.

The Solo Violin library is a collection of over 4,000 phrases which can be sculpted together smoothly, but if you are looking to write a melody one note at a time, the solo violin included in Adagio Violins is more along the lines of what you are looking for. Adagio contains solo, divisi, and ensemble groups performing a wide variety of articulations, note by note so you can compose any melody with Adagio, whereas the Studio Solo Violin phrases are a bit more limited to sculpting several notes together instead of one at a time. Just let me know if there is anything else I can do for you.

Where can I download the Requiem Professional phrase-builder patch?

You can download the phrase-builder patch here, including the installation instructions: http://www.8dio.com/requiem_pro_bonus/requiem_pro_phrase_builder_bonus.zip

Do I have to combine the Requiem Professional 1.1 update with my Requiem Pro folder?

Requiem Professional 1.1 is essentially a full new library (new programming, optimized in size and streaming, new interface, etc.), which is why we do recommend keeping both 1.0 and 1.1 if you have any legacy projects using 1.0. As programming has been polished and improved a great deal in the update, midi CC data & key switches may not translate completely across both versions. It is complete as is, you don’t have to combine any folders from both versions.


Purchasing

 

So how does it all work? I add products to my cart and then what?

It’s pretty simple. Our sample libraries come in easily downloadable packages. You surf around on this website. You find an instrument or two you like. You click the ‘add to cart‘ button. You pay via secure transfer (paypal and/or google check-out) and we instantly provide download links to you. We are hosted on some pretty phat servers, so you should be getting your download at minimum 500k pr. sec – depending on your connection. For security, we limit the number of download attempts and time period that the links are active. However, if you have any trouble successfully downloading any or all of the data, just let us know and we’ll refresh the links for you. We do strongly recommend that you use a high-speed Internet connection when downloading our libraries, as these libraries are often very large in size. We also cannot guarantee that our servers are able to support any form of “download manager” software, especially combined with dial-up connections. Send us an email if you’re having any trouble downloading your library. We can always refresh your download links or manually set you up with temporary personalized hard links on our back-up servers as needed. Just let us know if you have any difficulty and we’ll do whatever it takes to get your libraries to you quickly as possible. We recommend using latest version of your browser of choice, which generally produces the fastest and most reliable download results.

Where can I purchase the full retail version of Kontakt?

How can I get an invoice for my purchase?

Please send invoice requests listing the products you need an invoice for, the date of purchase, your full address and (if applicable) your VAT number to support@8dio.com and we will send you an invoice right away.

Do you offer educational discounts?

We do offer educational discounts on products to qualifying individuals.

However, due to high amount of requests we only offer the EDU discounts to full-time college/university students (or teachers) majoring in a music program. If you fit these requirements, please send a copy of your student/teacher ID and a letter from your university confirming your status as such to support@8dio.com.

Please note, EDU discounts cannot be combined with any other discounts or sales offers and currently do not apply to the Adagio series products.

Are your products only available as digital downloads or do you also offer boxed versions?

All our products are exclusively available as digital downloads. We currently do not offer physical copies.

Do you offer refunds?

We unfortunately cannot refund products that have been downloaded, for multiple reasons. Our watermarking system generates unique serial/license numbers per download and would make a resale impossible. Furthermore there is no way to prevent unauthorized re-use once it’s been downloaded.

How does purchasing and download work?

You find an instrument you like and click the “add to cart” button and a window pops up. You can either go directly to PayPal or Google Check-Out from this window or shut it down and continue surfing or add additional instruments to the cart. The second you want to buy – just click the PayPal or Google icon in the shopping cart window and you will be taken into the secure store on Paypal or Google depending on your choice. The second you pay – you will receive an email with a download link to our ultra-fast download utility and a download link for the purchased product(s). and a mail containing the download link. The download link is valid for 24 hours and 100% secure.

Why is my download not working?

8Dio has different solutions for this problem and it is our commitment to ensure your download goes through as soon as possible. But there is a few things you can do to help us:

  1. Please download latest version of Firefox by clicking here (Internet Explorer and Safari can cause download issues)
  2. Please do not use any “download manager” type of software, since it generally tends to confuse the downloads.
  3. Please ensure that your connection is stable and the problems are not created by your home setup. We recommend testing your speed by clicking here and reset your router to ensure you are on a stable connection. Please contact your ISP if your connection seems to be impacted.
  4. Please contact 8Dio ASAP – if your download links have run out of time/attempts and we will send you new ones within approx. 6-8 hours.

If you follow these recommendations and your download problem still persists – then we go to plan 2:

  1. Please contact 8Dio and describe the download problem in detail.
  2. 8Dio will set you up with our alternative backup server and ensure you get the product ASAP. We haven’t had one customer who didn’t receive their product, so trust us on this one. It may not be much of a comfort, but imagine that all this was done with snail-mail instead of download. It would take 3-5 business days instead of 3-5 hours of waiting.Please notice that 8Dio is using one of the biggest and most reliable file storage systems in the world hosted by Amazon. The system is always running, however a variety of complications can result in unexpected download issues (ex. ISP issues, gateway connections, malfunctioning hubs, nodes etc), but Amazon is working 99.999% of the time, so its highly unlikely its a server related issue.

Do you store my credit card information?

No. We never see your credit card information, since it is all handled by PayPal and Google.

 

What types of payment do you accept?

Anything that PayPal or Google allows, including VISA, MasterCard, American Express, Discover and PayPal.


Download & Installation

 

How can I access my 8Dio library in Kontakt?

Please use the normal Kontakt Browser (upper left) and find the .nki files through it (depending on where you placed the folder on your hard drive). The advantage in making our libraries open-format instruments is that you have direct access and ability to edit or manipulate the .wavs, which is very important to a lot of users.

When I try to download the library I purchased, the installer asks me to open a folder. Why is that?

When you run the 8Dio Download Tool, a window will open asking you which folder you’d like to open in order to save the download.

The download speed is rather low, what can I do?

Some local networks and ISPs have difficultly connecting to Amazon’s cloud servers, or the servers in your region could be having a temporary issue. The Amazon cloud server option is fast, but some networks may not connect as well to it. If you experience any issues with that at all, please try out our manual links and see if that improves your download experience: http://8dio.net/manuallink.

My User Interface (UI) is not working properly, what can I do?

Please make sure to use the User Interface installer that is in the root directory of your library.

If you’re using Safari, that’s probably the culprit. Safari will try to actually open .rar files under 100MB right in the browser window, rather than downloading them fully. That doesn’t work, because Safari can’t read the .rar format. The file needs to be downloaded entirely before opening, using a .rar-compatible compression utility.

Generally, the solution is to use “option-click” to properly download the file, rather than just clicking on the link. Otherwise, we recommend using another browser, such as Opera, Chrome, or Firefox, since those programs just download small .rar files like this one normally.

I don’t have any NKI files in the library folder, where can I find them?

This can happen with incomplete/corrupted downloads. There is an easy solution: Plug in your email and serial number here and download the rar at the very bottom, which contains the instrument files: http://8dio.net/manuallink.

How do I unzip the .rar archives after manually downloading them?

If you’re using the manual installation procedure or you need to re-install the library for any reason, you can extract and install the library from the rar files you downloaded. We use a common format called .rar to compress the library into a smaller archive package for easier downloading. The .rar format is the most efficient format for audio files. You’ll need to use a .rar utility to extract and install the library. We recommend Winrar for PC users, or UnrarX, Unrar or Rar-Expander for the Mac. They’re all free and you can check them out here:

Once you’ve installed a .rar utility, we recommend using the “Extract To…” or “Extract…” option, rather than the “Extract Here” option, so that the proper directory structure is preserved. Once extracted completely, you can move your library directory wherever you want it and store your downloaded .rar in a safe place as a back-up.  If here’s a problem with the .rar, due to corruption or incomplete download, you’ll see an error called a “CRC Error” reported by the utility during extraction. That can happen if your download was interrupted for any reason. If you see that, try re-downloading the file.

If the library came as a multi-part rar file ( if you’ll see part1, part2, part3, etc at the end of the filename), then wait until all of the parts are fully downloaded and located in the same folder. Then, you can simply extract part 1. Any other parts will automatically self-extract and self-install along with part 1 during the process.

When I load the library into Kontakt I get a “Samples Missing” error, what can I do?

If this is solved when you browse for the folder or files, you can save the patch and it will remember where the proper location is.

Can I install this library on an offline computer?

Yes, just download and install the library on a machine that has an Internet connection. Then copy the entire completed library directory to the new computer. You can also move the downloaded rar and/or zip files to the other computer and install them there, following the manual installation instructions included in the pdf manual for each library.

In cases where the library uses a custom UI installer program to install the UI images, you’ll need to run the included UI installer app on the offline machine.

I am trying to add multiple items to the cart – but they don’t show up?

We recommend you use the latest version of Firefox/Mozilla, which will give you to optimal shopping experience. Unfortunately some versions of Safari and Internet explorer are having issues remembering items in the cart.


Licensing

 

I am a part of a music production company. Can we share a single license between multiple composers?

The long answer is: “No”, however we do offer group discounts to music production houses and educational institutions. Please contact us at info@8dio.com with your specific request and needs.

I would like to publish, distribute or resell your products. What’s the deal?

We are open to discussing publishing deals, however we do require detailed marketing plans and marketing budgets for all virtual distribution partners – meaning numbers and financials. Please contact us at info@8dio.com if you are interested in representing- and investing into marketing, publishing and distribution for 8DIO.