FAQ

 

General


Do I need the Full or Player version of Kontakt?

All of our libraries require the full retail version of Kontakt.

What is 8DIO and what does it stand for?

8DIO is a premium developer of high-end virtual instruments. The company was founded by British Academy Award-Winning Composer, Troels Folmann. 8DIO (pronounced EIGHT-DEE-OOH) is an abstract version of AUDIO. The 8 is made of two circles – hence the aspect of tension and release in music. The symbol for infinity has the shape of a sideways figure 8. It also correlates with the idea of a full octave and number of luck in Chinese philosophy. It also ties in with our production music company, 8Dawn, which was founded on the question: “What did God do on the 8th day?”. We got many other obscure and pseudo-intellectual reasons, but hopefully this will suffice.

Do you offer demo or trial versions of your products?

We unfortunately cannot offer any trial/demo versions of our products.

Why are some of your earlier samples only offered in mere 44.1kHz/16bit stereo?

After years of field and studio recording, making music and doing sound design, we’ve come to the realization that it’s not always worth the extra disk space, bandwidth and memory footprint. The only truly important technical metric is how awesome an instrument sounds. It makes a lot more sense to offer more layers and round-robin variations per instrument, while remaining memory efficient so that users can think more about making music and less about the nuts and bolts. We work with great microphones, great recorders, effective recording and editing techniques and a whole lot of time and care. Our focus is on musicality and playability over fancy specifications. And we want to reach all users, not just those who can afford the best hardware. Over time, we’ve stepped it up to 24-bit for most new content. However, fear not – every one of our older libraries are still just as fantastic sounding and professionally recorded and produced.

Do you process your samples, or are they truly pristine and raw as nature intended?

We proudly live the lie. Yes, we do occasional post-processing and even a little EQ and mastering work on our sounds. Our libraries are meant to sound good and punch through the mix right out the box. However, if an instrument sounds wet, we recorded it wet in a real space. We don’t ever add reverb or delay, except when creating completely unreal and unique synthetic instruments. For all of our flesh and blood instruments, we prefer to capture instruments in locations that compliment their character or offer a unique flavor, wherever or whatever that may be.

I would like to create demos for you and I believe I have what it takes. How can I apply to become demo composer?

8DIO features some of the best artists- and demo makers in the world. We are always interested in hearing new things and new submissions, but we only accept stellar compositions. Please send mp3 submissions to info@8dio.com or even better send us a Soundcloud link. We receive submissions every day and listen to all submissions made to us and we will get in touch with you if we are interested in using your composition. If you do not hear from us – we encourage you to post your demo on VI-Control, which is the leading forum for composers and producers, or on our Facebook timeline.

Is Ambient Guitar tempo-synced?

There is no tempo-syncronization in Ambient Guitar. It was played loosely and with the purpose of underscoring.  Ambient guitar is – as implied – purely focused on ambient, non-BPM type of content. Its meant to be used for ambient scoring and there was never any tempo sync in this library to begin with.

Is Studio Solo Violin tempo-synced?

The Studio Solo Violin is not really meant to be tempo-synced, since the phrases were recorded without a specific tempo. The way to get it to fit tempo wise is by using modwheel and pitchbender. The pitchbender controls the speed of the phrase and the modwheel allows you to alter the start time of the sample, so you can scroll into the phrase. You should be able to get things to fit that way.

The Solo Violin library is a collection of over 4,000 phrases which can be sculpted together smoothly, but if you are looking to write a melody one note at a time, the solo violin included in Adagio Violins is more along the lines of what you are looking for. Adagio contains solo, divisi, and ensemble groups performing a wide variety of articulations, note by note so you can compose any melody with Adagio, whereas the Studio Solo Violin phrases are a bit more limited to sculpting several notes together instead of one at a time. Just let me know if there is anything else I can do for you.

Where can I download the Requiem Professional phrase-builder patch?

You can download the phrase-builder patch here, including the installation instructions: http://www.8dio.com/requiem_pro_bonus/requiem_pro_phrase_builder_bonus.zip

Do I have to combine the Requiem Professional 1.1 update with my Requiem Pro folder?

Requiem Professional 1.1 is essentially a full new library (new programming, optimized in size and streaming, new interface, etc.), which is why we do recommend keeping both 1.0 and 1.1 if you have any legacy projects using 1.0. As programming has been polished and improved a great deal in the update, midi CC data & key switches may not translate completely across both versions. It is complete as is, you don’t have to combine any folders from both versions.

 

Purchasing


So how does it all work? I add products to my cart and then what?

It’s pretty simple. Our sample libraries come in easily downloadable packages. You surf around on this website. You find an instrument or two you like. You click the ‘add to cart‘ button. You pay via secure transfer (paypal and/or google check-out) and we instantly provide download links to you. We are hosted on some pretty phat servers, so you should be getting your download at minimum 500k pr. sec – depending on your connection. For security, we limit the number of download attempts and time period that the links are active. However, if you have any trouble successfully downloading any or all of the data, just let us know and we’ll refresh the links for you. We do strongly recommend that you use a high-speed Internet connection when downloading our libraries, as these libraries are often very large in size. We also cannot guarantee that our servers are able to support any form of “download manager” software, especially combined with dial-up connections. Send us an email if you’re having any trouble downloading your library. We can always refresh your download links or manually set you up with temporary personalized hard links on our back-up servers as needed. Just let us know if you have any difficulty and we’ll do whatever it takes to get your libraries to you quickly as possible. We recommend using latest version of your browser of choice, which generally produces the fastest and most reliable download results.

Where can I purchase the full retail version of Kontakt?

How can I get an invoice for my purchase?

Please send invoice requests listing the products you need an invoice for, the date of purchase, your full address and (if applicable) your VAT number to support@8dio.com and we will send you an invoice right away.

Do you offer educational discounts?

We do offer educational discounts on products to qualifying individuals.

However, due to high amount of requests we only offer the EDU discounts to full-time college/university students (or teachers) majoring in a music program. If you fit these requirements, please send a copy of your student/teacher ID and a letter from your university confirming your status as such to support@8dio.com.

Please note, EDU discounts cannot be combined with any other discounts or sales offers and currently do not apply to the Adagio series products.

Are your products only available as digital downloads or do you also offer boxed versions?

All our products are exclusively available as digital downloads. We currently do not offer physical copies.

Do you offer refunds?

We unfortunately cannot refund products that have been downloaded, for multiple reasons. Our watermarking system generates unique serial/license numbers per download and would make a resale impossible. Furthermore there is no way to prevent unauthorized re-use once it’s been downloaded.

How does purchasing and download work?

You find an instrument you like and click the “add to cart” button and a window pops up. You can either go directly to PayPal or Google Check-Out from this window or shut it down and continue surfing or add additional instruments to the cart. The second you want to buy – just click the PayPal or Google icon in the shopping cart window and you will be taken into the secure store on Paypal or Google depending on your choice. The second you pay – you will receive an email with a download link to our ultra-fast download utility and a download link for the purchased product(s). and a mail containing the download link. The download link is valid for 24 hours and 100% secure.

Why is my download not working?

8Dio has different solutions for this problem and it is our commitment to ensure your download goes through as soon as possible. But there is a few things you can do to help us:

  1. Please download latest version of Firefox by clicking here (Internet Explorer and Safari can cause download issues)
  2. Please do not use any “download manager” type of software, since it generally tends to confuse the downloads.
  3. Please ensure that your connection is stable and the problems are not created by your home setup. We recommend testing your speed by clicking here and reset your router to ensure you are on a stable connection. Please contact your ISP if your connection seems to be impacted.
  4. Please contact 8Dio ASAP – if your download links have run out of time/attempts and we will send you new ones within approx. 6-8 hours.

If you follow these recommendations and your download problem still persists – then we go to plan 2:

  1. Please contact 8Dio and describe the download problem in detail.
  2. 8Dio will set you up with our alternative backup server and ensure you get the product ASAP. We haven’t had one customer who didn’t receive their product, so trust us on this one. It may not be much of a comfort, but imagine that all this was done with snail-mail instead of download. It would take 3-5 business days instead of 3-5 hours of waiting.Please notice that 8Dio is using one of the biggest and most reliable file storage systems in the world hosted by Amazon. The system is always running, however a variety of complications can result in unexpected download issues (ex. ISP issues, gateway connections, malfunctioning hubs, nodes etc), but Amazon is working 99.999% of the time, so its highly unlikely its a server related issue.

Do you store my credit card information?

No. We never see your credit card information, since it is all handled by PayPal and Google.

 

What types of payment do you accept?

Anything that PayPal or Google allows, including VISA, MasterCard, American Express, Discover and PayPal.

 

Download & Installation


How do I unzip the .rar archives after manually downloading them?

If you’re using the manual installation procedure or you need to re-install the library for any reason, you can extract and install the library from the rar files you downloaded. We use a common format called .rar to compress the library into a smaller archive package for easier downloading. The .rar format is the most efficient format for audio files. You’ll need to use a .rar utility to extract and install the library. We recommend Winrar for PC users, or UnrarX, Unrar or Rar-Expander for the Mac. They’re all free and you can check them out here:

Once you’ve installed a .rar utility, we recommend using the “Extract To…” or “Extract…” option, rather than the “Extract Here” option, so that the proper directory structure is preserved. Once extracted completely, you can move your library directory wherever you want it and store your downloaded .rar in a safe place as a back-up.  If here’s a problem with the .rar, due to corruption or incomplete download, you’ll see an error called a “CRC Error” reported by the utility during extraction. That can happen if your download was interrupted for any reason. If you see that, try re-downloading the file.

If the library came as a multi-part rar file ( if you’ll see part1, part2, part3, etc at the end of the filename), then wait until all of the parts are fully downloaded and located in the same folder. Then, you can simply extract part 1. Any other parts will automatically self-extract and self-install along with part 1 during the process.

Can I install this library on an offline computer?

Yes, just download and install the library on a machine that has an Internet connection. Then copy the entire completed library directory to the new computer. You can also move the downloaded rar and/or zip files to the other computer and install them there, following the manual installation instructions included in the pdf manual for each library.

In cases where the library uses a custom UI installer program to install the UI images, you’ll need to run the included UI installer app on the offline machine.

My User Interface (UI) doesn’t look quite right, what can I do?

VEPro BROKEN UI

VEPro and Kontakt are a great workflow combination, but you have to ensure that the VEPro slave is connected to the host (in most cases your DAW of choice), otherwise the scripting and programming engine will not be processed, and may result in misplaced graphics. This can be easily resolved by ensuring that VEPro is correctly connected.

GREY BOXES

If you see a large assortment of grey boxes then it is more than likely that kontakt is having difficulty locating the image references. If the library came with an installer please see below. If not, please ensure that the patch can locate the libraries .nkr file and that you have not been presented by any “missing files” dialogue upon opening the patch.

INSTALLERS

Not all of our libraries come with installers, you can tell if they do by looking in the root directory of the library. If you see an installer folder, please run the installer before opening any of the included patches. This will ensure that the library looks as intended.

To double check the installer has succesfully completed, check your Kontakt images resource folder at

My Documents / Native Instruments / Kontakt 5 / pictures / library name

 

 

 

 

Where is the pretty user interface that I see pictured in this libraries pdf user manual?

When I load any of the instrument presets for this library in Kontakt, the user-interface looks like a confusing mess of scattered or overlapping gray boxes, knobs and sliders. Where is the pretty user interface that I see pictured in this libraries pdf user manual?

The reason for this horrible experience is that you haven’t installed the UI installer that came with the library or because you are migrating an older library from Kontakt 4 to Kontakt 5. The following libraries requires an additional UI installation procedure to work in Kontakt: Requiem Pro, Liberis, Plucked Grand Piano, Bowed Grand Piano, Rhythmic Aura, Hybrid Tools & Songwriting Guitar. It is important that you install the UI installer, which is located in the root directory of each of these libraries.

Please download the following UI installers – if you are having issues with either installing and/or migrating a library from Kontakt 4 to Kontakt 5:

Bowed Piano:

Bowed Piano MAC UI Installer
Bowed Piano PC UI Installer

Liberis:

Liberis MAC UI Installer
Liberis PC UI Installer

Plucked Piano:

Plucked Piano MAC UI Installer
Plucked Piano PC UI Installer

Requiem Pro:

Requiem Pro MAC UI Installer
Requiem Pro PC UI  Installer

Rhythmic Aura:

Rhythmic Aura MAC UI Installer
Rhythmic Aura PC UI Installer

If you have already ran the UI installer program we provided and the UI still doesn’t show up, then It sounds as if Kontakt has installed its default user images folder in a non-standard location on your computer.

This is a common issue if you have multiple user name accounts on the computer (such as “<your name>” and “Administrator” and so on), or you have moved your “My Documents” folder since installing your OS, or your documents folder is not on your C drive, or you have installed Kontakt 4 once and then re-installed it again. The default script  “pictures” folder will always be located in the user documents folder that belongs to the user that was logged in when Kontakt was most recently installed.

The fix is usually fairly easy. First, go to your normal “My Documents” folder. You should see a folder in there called Native Instruments. Inside that folder is another one called “Kontakt 4″. Inside that is a folder called “pictures”. That’s the folder you want to point our installer program to by using the browse button. If you run the installer again and browse to that location, everything should work.

Also, be aware that your documents folder can be named either “Documents” or “My Documents”. If you don’t see that “Native Instruments” directory in your documents folder, then check any other user documents folders on your computer. If you find more than one, it might be best to install the images in all of them, so that the UI always shows up for all user accounts.

This is the usual full path to the default location that Kontakt stores images and presets in:

(OS X)

/Users/<your username>/Documents/Native Instruments/Kontakt 4/pictures

(Windows)

C:\Users\<your username>\Documents\Native Instruments\Kontakt 4\pictures

Once you’ve tracked down the proper Documents/Native Instruments/Kontakt 4/pictures folder, run the UI installer again and use the browse button to point it to the right location.

I can’t see the library in the Library tab in Kontakt? What can I do?

I can’t see the library in the Library viewer and Kontakt says it can’t load this library when I press the “Add Library” button.

All of our libraries are standard open-format Kontakt library, so you can only load and browse its contents by using the normal “Files” and “Database” views in the Kontakt browser. You can also use the “File” menu button at the top of Kontakt. The “Libraries” tab in the Kontakt browser is only designed for locked “Powered-By-Kontakt” Player libraries. That is a design limitation that Native Instruments decided on in Kontakt.

The “Add Library” feature of Kontakt was designed to work exclusively for “Powered by Kontakt” player libraries. That’s just the way Native Instruments designed Kontakt. You can still quickly browse and load the Liberis Instruments folder using the “Files” tab or by adding it to the “Database” tab in the Kontakt browser.

The advantage in making our libraries open-format instruments is that you have direct access and ability to edit or manipulate the .wavs, which is very important to a lot of users. You also don’t need a serial number or use “Add Library” to install it.  It’s ready to go as soon as you install it and you can use it on any number of computers you own simultaneously.

How do I upgrade my Steinway 1928 Grand Piano to 1.5?

All you have to do is to click here and download the .zip file. This file contains a new “instruments” folder called instruments 1.5. So just go to your 1928 Steinway core directory and paste this folder in there and you will be good to go. The update contains a variety of smaller adjustments, including more smooth velocity blend, advanced velocity curve adjustment tool, more effective voice limitation and a variety of smaller fixes.

The Patch is corrupt and cannot be loaded (unknown), what can I do?

That means you need the latest version of Kontakt to load the instrument. Try to go to NI service center and upgrade to the latest version of Kontakt, which should resolve this issue.

Why does it say “Demo” when I load my 8Dio library into Kontakt?

The reason you get “Demo” is because you are using the free player version of Kontakt, which we don’t support. All our products require the full retail version of Kontakt to work.

However, if you are already using the full version of Kontakt, the “Demo”-mode means Kontakt has de-authorized itself due to a registry read/write conflict and reverted to “Player” mode. Below is a short (but thorough) explanation of how to re-authorize your full version of Kontakt.

1. Try logging out of your computer and logging back in as full system administrator with full permissions and all account restrictions turned completely off. That is essential in some cases to allow Kontakt to read/write to your system registry.

2. Make sure you have the full version of Kontakt. If you don’t, you can update it through the NI Service Center and follow the update/installation process it leads you through.

3. Then make sure that all instances of Kontakt or your host sequencer are closed.

4. Next, run Kontakt in stand-alone mode and press the help button at the top of Kontakt. From the drop-down menu, choose Launch Service Center. That will launch the NI Service Center window and allow you to enter your serial code and activate Kontakt. Most likely, you’ll already see your Kontakt serial number entered under the Activation tab if you already fully activated Kontakt when you first installed it. Just press the Activate button at the bottom. Then close the Service Center, close Kontakt and then restart it again.

Kontakt can’t find samples/wallpapers. What can I do?

If you’ve checked to make sure that the .rar file downloaded and extracted fully, then it could just be an error in the expected sample path in the .nki file. To fix this, you can use the “Batch Resave” function in Kontakt to automatically correct the file paths so that you never see that error again. Here’s how to do a batch resave of a Kontakt library.

Go to the File menu at the top of Kontakt. At the bottom of the drop down list that appears when you click on it, you’ll see “Batch Resave” as the last option on the list. Press that and then when the browser window pops open, navigate to the main folder of the instrument you’re having trouble with and press OK. It will scan the .nki files in the library to see if any samples are missing or have been moved. Then, when it asks you where the missing samples are after a few minutes, just navigate back to the same main library folder and press OK again. It will take over from there and resave all of the .nki files with the new proper file paths.

This is a useful trick to know if you ever move Kontakt libraries around or ever see that error with any library. Most of the time, Kontakt just needs to re-search for the proper file paths to the samples and then resave those paths into the .nkis so that it remembers where to look from then on.

My 8Dio Download Tool does not work, what can I do?

Please make sure you’re using the latest version of our download tool that comes with your purchase. If you still encounter issues, please use our manual download link page to generate the for you customized download links: http://8dio.net/manuallink

Please use our manual download link page to generate your customized download links: http://8dio.net/manuallink

My serial code is not working, what can I do?

Please make sure to copy /paste the entire serial code, for example: 8DioAdagioViolinsVol1-Folmann-(12345678-1234-4123-5678-123456789012).

How can I access my 8Dio library in Kontakt?

Please use the normal Kontakt Browser (upper left) and find the .nki files through it (depending on where you have placed the folder on your hard drive). The advantage of making our libraries open-format instruments is that you have direct access and the ability to edit or manipulate the .wav files, which can be very important to a majority of users. Another popular workflow method is to use Kontakts “Quick – Load” feature. This allows you to quickly recall your favourite patches by simply right clicking anywhere within the Kontakt workspace.

When I try to download the library I purchased, the installer asks me to open a folder. Why is that?

When you run the 8Dio Download Tool, a window will open asking you which folder you’d like to open in order to save the download.

I don’t have any NKI files in the library folder, where can I find them?

This can happen with incomplete/corrupted downloads. There is an easy solution: Plug in your email and serial number here and download the rar at the very bottom, which contains the instrument files: http://8dio.net/manuallink.

When I load the library into Kontakt I get a “Samples Missing” error, what can I do?

If this is solved when you browse for the folder or files, you can save the patch and it will remember where the proper location is.

I am trying to add multiple items to the cart – but they don’t show up?

We recommend you use the latest version of Firefox/Mozilla, which will give you to optimal shopping experience. Unfortunately some versions of Safari and Internet explorer are having issues remembering items in the cart.

Do you guys have sales or give discounts?

8Dio has a variety of sales- and discount incentives. First of all we have a variety of discounted bundles. Secondly we have a 20-30% introduction sale on most new libraries the first weeks of release. Thirdly we have a weekly sales where given libraries are discounted for 24-48 hours. In addition we also have special event and holiday sales. We highly encourage you to subscribe to our newsletter, so you will be first to know about all these things.

The download speed is rather low, what can I do?

Some local networks and ISPs have difficultly connecting to Amazon’s cloud servers, or the servers in your region could be having a temporary issue. The Amazon cloud server option is fast, but some networks may not connect as well to it. If you experience any issues with that at all, please try out our manual links and see if that improves your download experience: http://8dio.net/manuallink.

If you’re using Safari, that’s probably the culprit. Safari will try to actually open .rar files under 100MB right in the browser window, rather than downloading them fully. That doesn’t work, because Safari can’t read the .rar format. The file needs to be downloaded entirely before opening, using a .rar-compatible compression utility.

Generally, the solution is to use “option-click” to properly download the file, rather than just clicking on the link. Otherwise, we recommend using another browser, such as Opera, Chrome, or Firefox, since those programs just download small .rar files like this one normally.

 

Licensing


I am a part of a music production company. Can we share a single license between multiple composers?

The long answer is: “No”, however we do offer group discounts to music production houses and educational institutions. Please contact us at info@8dio.com with your specific request and needs.

I would like to publish, distribute or resell your products. What’s the deal?

We are open to discussing publishing deals, however we do require detailed marketing plans and marketing budgets for all virtual distribution partners – meaning numbers and financials. Please contact us at info@8dio.com if you are interested in representing- and investing into marketing, publishing and distribution for 8DIO.