The 5 Support Comm

How To: Sending the right information to Support


 

Support Blog - 8Dio How To Series.


Welcome to a new series of our great blog posts, where in this we shall be focusing in on Support questions, queries, concerns and tips on how to get the best from our FAQ and Support.

With this new Series, you will be able to take advantage of your instruments from a simple re-download to really getting the best from the library with little tips on improvement. We'll guide you through general questions to the more tricky support queries.

If you have any support topics you want us to focus on, please don't hesitate to comment below. We'll make sure that everything is covered so you can get the best from your purchase. With any queries not picked, we can send our Guru across to you and get the help you need.

How to navigate and forward the correct queries for you - "8Dio How To Series" walks you through how we here at 8Dio can assist you with any queries but to also find you the answers quickly and easily.

We will be updating and handing out advice to our 8Dio Family and showing you the best way to correct and fix every aspect of our instruments, from broken UI's to simply re-downloading.

 

 Technical Help and receiving the correct response


With all queries that are sent to Support, we do sometimes need some additional information on really getting to know what the issue might be.

This can be from a simple broken download to a more advanced technical query.

There are 5 main

whats the issue you are having?
have you tested this in stand alone?
what patches are you using?
what is DAW set up?
Does a restart fix?

 

 






We hope you have enjoyed the latest edition of our new 8Dio How To Series. Please don't hesitate to get in touch and we hope we can keep pushing great content your way.

- Team 8Dio