FAQ: Common Questions
I can’t see the library in the Library tab in Kontakt? What can I do?
All of our libraries are standard open format Kontakt library, so you can only load and browse its contents by using the normal “Files” and “Database” views in the Kontakt browser. You can also use the “File” menu button at the top of Kontakt. The “Libraries” tab in the Kontakt browser is only designed for locked “PoweredByKontakt” Player libraries. That is a design limitation that Native Instruments decided on in Kontakt. The “Add Library” feature of Kontakt was designed to work exclusively for “Powered by Kontakt” player libraries. That’s just the way Native Instruments designed Kontakt. You can still quickly browse and load the Liberis Instruments folder using the “Files” tab or by adding it to the “Database” tab in the Kontakt browser. The advantage in making our libraries openformat instruments is that you have direct access and ability to edit or manipulate the .wavs, which is very important to a lot of users. You also don’t need a serial number or use “Add Library” to install it. It’s ready to go as soon as you install it and you can use it on any number of computers you own simultaneously.
My Serial is not working, compradre!
With all serials, you will need to use the whole line given in this example below Copy/Paste the ENTIRE serial code example:
If the serial is still showing up as “Cannot get product with specified serial” please get in touch with Support.
I haven't received my update yet!
If you haven't received an update please be patient. They usually roll out over the course of a week to ensure our servers are not overloaded. Please remember updates will be sent out to the original purchase email address, so it's always a good idea to check that address as well as your junk folder first. If after 48 hours you still have not received your new download, then please feel free to contact Support and we will assist you as best we can.
I just missed that sale, can I still get a special offer?
Depends on the circumstance but mostly no.
However, we often run sales through the year on a variety of products, for more information please make sure you sign up to our newsletter, and follow us on social media.
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