FAQ: Download & Installation

How do I see my latest purchases?

Once you have logged into your account, select the tab on the top right of our web page that looks like a Conductor. Once selected, it will bring you to your account and will have an overview of your previous purchased instruments

When I load the library into Kontakt, I get a “files Missing” error, what can I do?






If this is solved when you browse for the folder or files, you can save the patch and it will remember where the proper location is. It is best to use the "Search Spotlight" function as this will search your computer at a faster rate.




I can’t see the library in the Library tab in Kontakt? What can I do?

Our libraries do not show up within the Library Tab of Kontakt you will need to load our libraries using the Files Tab or Kontakt's Quick-load Browser.


Libraries that show up within the Library Tab (With the Graphics on the Left Hand Side) are made for the Free Player Version of Kontakt 5 which we do not support. For libraries that require the Full Retail Version of Kontakt 5 need to be loaded using the Files Tab or the Quickload Browser.


Below are links to our videos showing you how to load your instruments into Kontakt using the Files Tab and a video on how to set up your Quickload Folder System.


Loading Instrument Inside Kontakt:
https://youtu.be/vht9s-mWc2A?t=3m57s


Using Quickload:
https://youtu.be/vht9s-mWc2A?t=6m3s

Downloader not working for me! What now?






Looks like you are experiencing issues related to an incomplete/corrupted download or the 8Dio downloader doesn't work on your particular computer for some reason.

See detailed instructions below on how to use our manual link system and how to download each .rar file separately ­

1. Open up your browser and go to: http://8dio.net/manuallink

2. Enter your account e-mail address and full serial (included in your serial e-mail) and select “Get Links".

3. Download all listed .rar files.

4. If you do not have an unarchiver utility, please download and install the included unarchiver located at the bottom of this page.

5. Select and open the first .rar file, this will typically be named .Part1. This will start the unarchiving process.

6. Once completed please make sure to unarchive the .rar Instrument archive that comes separately with each instrument. This file will NOT have a "Part" in the file name.

7. Once done, add the included contents of the unarchived Instrument folder to the main unarchived content. If a folder already exists in this location, please combine the contents of the folder. (Do not overwrite the pre existing folder)

8. Relocate the final folder to your desired directory and enjoy.








Download and install video: https://www.dropbox.com/s/7gl7u09hmuctb47/manual%20links.mp4



My Serial is not working, compadre!






With all serials, you will need to use the whole line given in this example below ­ Copy/Paste the ENTIRE serial code example:

Correct:
8DioRequiemProfessional11­Johnson­ (7fdre317­1bfc­4dc­8a1c­73b4gsx3aa6)

Incorrect:
7fdre317­1bfc­4dc­8a1c­73b4gsx3aa6

Incorrect:
Serial Code 8DioRequiemProfessional11­Johnson­ (7fdre317­1bfc­4dc­8a1c­73b4gsx3aa6)

If the serial is still showing up as “Cannot get product with specified serial” please get in touch with Support.




Help! My download is not working?






8Dio has different solutions for this problem and it is our commitment to ensure your download goes through as soon as possible but there is a few things you can do to help us:





 

We offer 2 ways to download our libraries 1 though our downloader and 1 through manual links, below we have linked a video walk-though on how to download our libraries as well as a link to our downloader.

8Dio Downloader YouTube:
https://youtu.be/vht9s-mWc2A?t=9s


8Dio Downloader:
https://8dio.com/company/contact/support/downloader-manager/


Direct Download .RAR Files:
https://youtu.be/vht9s-mWc2A?t=1m48s


If you still require assistance please reach out to our support on our live chat or contact Support@8dio.com

How do my downloads work?






We have a unique watermarking feature that creates the product solely for you, and we often do manual checks & processing of your account and purchase. Please be patient

and if after 24 hours you still haven't received your product, contact us and we will be able to assist you.




Why is my download not working?

8Dio has different solutions for this problem and it is our commitment to ensure your download goes through as soon as possible. But there is a few things you can do to help us:

  1. Please download latest version of Chrome here
  2. Please do not use any “download manager” type of software, since it generally tends to confuse the downloads.
  3. Please ensure that your connection is stable and the problems are not created by your home setup. We recommend testing your speed by clicking here and reset your router to ensure you are on a stable connection. Please contact your ISP if your connection seems to be impacted.
  4. Please contact 8Dio ASAP – if your download links have run out of time/attempts and we will send you new ones within approx. 6-8 hours.


If you follow these recommendations and your download problem still persists – then we go to plan 2:
  1. Please contact 8Dio and describe the download problem in detail.
  2. 8Dio will set you up with our alternative backup server and ensure you get the product ASAP. We haven’t had one customer who didn’t receive their product, so trust us on this one. It may not be much of a comfort, but imagine that all this was done with snail-mail instead of download. It would take 3-5 business days instead of 3-5 hours of waiting. Please notice that 8Dio is using one of the biggest and most reliable file storage systems in the world hosted by Amazon. The system is always running, however a variety of complications can result in unexpected download issues (ex. ISP issues, gateway connections, malfunctioning hubs, nodes etc), but Amazon is working 99.999% of the time, so its highly unlikely its a server related issue.

Why does it say “Demo” when I load my 8Dio library into Kontakt?






The reason you get "Demo" is because you are using the free player version of Kontakt, which we don't support. All our products require the full retail version of Kontakt to work. However, if you are already using the full version of Kontakt, the "Demo"­ mode means Kontakt has de-­authorised itself due to a registry read/write conflict and reverted to "Player" mode

To reauthorize your version of Kontakt you will need to open Native Access and re enter your serial code for Kontakt 5/6.




Where can I download the Requiem Professional phrase-builder patch?

You can download the phrase-builder patch here, including the installation instructions: http://www.8dio.com/requiem_pro_bonus/requiem_pro_phrase_builder_bonus.zip

When I load the library into Kontakt I get a “Samples Missing” error, what can I do?

If this is solved when you browse for the folder or files, you can save the patch and it will remember where the proper location is.

Alternatively you can perform a batch re-save and tell Kontakt where the samples are.

Batch Resave:
https://youtu.be/vht9s-mWc2A?t=4m39s

So how do I un package the library?






Our download tool will do this for you so you won't need to unrar anything yourself. The rar files are there purely for back up purposes. Which we strongly suggest you use our downloader tool as this is the most efficient way of receiving your instrument.


8Dio Downloader YouTube:
https://youtu.be/vht9s-mWc2A?t=9s


8Dio Downloader:
https://8dio.com/company/contact/support/downloader-manager/





My User Interface (UI) doesn't look quite right, what can I do?

VEPro BROKEN UI

VEPro and Kontakt are a great workflow combination, but you have to ensure that the VEPro slave is connected to the host (in most cases your DAW of choice), otherwise the scripting and programming engine will not be processed, and may result in misplaced graphics. This can be easily resolved by ensuring that VEPro is correctly connected.

GREY BOXES

If you see a large assortment of grey boxes then it is more than likely that kontakt is having difficulty locating the image references. If the library came with an installer please see below. If not, please ensure that the patch can locate the libraries .nkr file and that you have not been presented by any "missing files" dialogue upon opening the patch.

Kontakt can’t find samples/wallpapers. What can I do?

If you’ve checked to make sure that the .rar files downloaded and extracted fully, then it could just be an error in the expected sample path in the .nki file. To fix this, you can use the “Batch Re-save” function in Kontakt to automatically correct the file paths so that you never see that error again. Here’s how to do a batch resave of a Kontakt library.

Batch Re-save:
https://youtu.be/vht9s-mWc2A?t=4m39s


This is a useful trick to know if you ever move Kontakt libraries around or ever see that error with any library. Most of the time, Kontakt just needs to re-search for the proper file paths to the samples and then re-save those paths into the .nki's so that it remembers where to look from then on.

I think I need to re-download

If you have had any problems using your serial or any issues with the download process, you may have to re-download the product again using our Download Tool. Please try again and if the problem persists, contact us and we will be able to assist you.

8Dio Downloader YouTube:
https://youtu.be/vht9s-mWc2A?t=9s


8Dio Downloader:
https://8dio.com/company/contact/support/downloader-manager/

I can’t see the library in the Library tab in Kontakt? What can I do?

Our libraries do not show up within the Library Tab of Kontakt you will need to load our libraries using the Files Tab or Kontakt's Quick-load Browser.


Libraries that show up within the Library Tab (With the Graphics on the Left Hand Side) are made for the Free Player Version of Kontakt 5 which we do not support. For libraries that require the Full Retail Version of Kontakt 5 need to be loaded using the Files Tab or the Quick-load Browser.


Below are links to our videos showing you how to load your instruments into Kontakt using the Files Tab and a video on how to set up your Quick-load Folder System.


Loading Instrument Inside Kontakt:
https://youtu.be/vht9s-mWc2A?t=3m57s


Using Quickload:
https://youtu.be/vht9s-mWc2A?t=6m3s

How can I access my 8Dio library in Kontakt?






Please use the normal Kontakt Browser (upper left) and find the .nki files through it (depending on where you have placed the folder on your hard drive). The advantage of making our libraries open-­format instruments is that you have direct access and the ability to edit or manipulate the .wav files, which can be very important to a majority of users. Another popular workflow method is to use Kontakt's "Quick ­ Load" feature. This allows you to quickly recall your favourite patches by simply right clicking anywhere within the Kontakt workspace.

Loading Instrument Inside Kontakt:
https://youtu.be/vht9s-mWc2A?t=3m57s






Can I install this library on an offline computer?

Yes, just download and install the library on a machine that has an Internet connection. Then copy the entire completed library directory to the new computer. You can also move the downloaded rar and/or zip files to the other computer and install them there, following the manual installation instructions included in the pdf manual for each library.

In cases where the library uses a custom UI installer program to install the UI images, you’ll need to run the included UI installer app on the offline machine.

Can't get product with specified URL

The product serial that you received simply needs copied and pasted into the download tool, you need to use the whole serial not just the numbers towards the end. Example:

Correct:
8DioAdagioViolinsVol1-Folmann-(12345678-1234-4123-5678-123456789012)

Incorrect:
Serial Code 8DioAdagioViolinsVol1-Folmann-(12345678-1234-4123-5678-123456789012)

Incorrect:
12345678-1234-4123-5678-123456789012

Didn't find your question? Feel free to ask us!