FAQ: General

History Of 8Dio

8Dio is the leading independent developer of software instruments and inventor of deep-sampling. Founded in 2011 by Troels Folmann and Tawnia Knox. Troels is an Academy Award, TEC/Mix Foundation, GANG and D3 award-winning composer and Ph.D scholar in music technologies. Tawnia is the CEO of 8Dio Productions with a long-lasting career as an executive in luxury brands. Together they are set on a mission to balance artistry with engineering with equal weight. No limitations. Infinite possibilities.

8Dio has created an extensive deep-sampled catalogue of advanced instruments - based on millions of samples. Including Majestica - the largest symphony orchestra ever sampled. Epic Taiko Ensembles. Titanic Choirs. 66-piece Tuba Ensembles. 12 Deep-Sampled Pianos. Cinematic Scoring Tools. Adagio String Series. Blendstruments and over 250 advanced deep-sampled instruments.

8Dio products are featured in a majority of current blockbuster movies, independent films, video games, TV-shows, Broadway productions and the professional sports industry. 8Dio products are also used by high-profile artists, composers and top music producers in all genres.

I can’t activate my library in native access?

All of our libraries require the Full Retail Version of Kontakt 5 or higher to run, and do not require to be activated within Native Access to run.

Linked below is a video on how to load our instruments into Kontakt.

Loading Instrument Inside Kontakt:
https://youtu.be/vht9s-mWc2A?t=3m57s

How can I suggest new libraries to you guys?

We're always interested to hear feedback and suggestions from our customers, just send us a message on our new live chat service and we'll make a note of the instrument to consider for future libraries!

Where is the new log in for the V8P members?

The V8P Page is located under your account section.

1. Go to https://8dio.com/login/ and enter your email and password.

2. In the top bar you will notice an additional menu item marked "V8P" - click on it!

3. You will now have access to check out and purchase all exclusive V8P products.

Let us know if you have any questions please use our new Live Chat feature or write us at support@8dio.com

I need to reset my password!

Under the Login Screen you sill see a Forgot Password button just under the where you enter your Password.

The email to reset your password can take up to 20min to receive.

What is Kontakt and where can i purchase a full retail version?






You can purchase Kontakt at: Buy Kontakt

 




I'm a student and eating noodles to survive and our lab at school is from the 1970’s, can you help me?

We currently offer educational discounts of anywhere up to 30% on a majority of our products to qualifying individuals. However, due to the high amount of requests we can only offer the EDU discounts to full-­time college/university students or teachers that are enrolled in a full time music program.

If you fit these requirements, please send us a copy of your student or teacher ID, as well as a letter from your college/university confirming your current enrolment. Please note that EDU purchased products cannot be used for commercial purposes or combined with any other discounts or on going sales at the time.

Century Products, Insolidus, and Silka are not available for the EDU Discount.

You can find more details here:

8Dio - EDU Program

8Dio - Licensing Agreement

Can I get a Discount?






If you require multiple copies of a license for use by an assistant, contact info@8dio.com for bulk sales.

Make sure you sign up for our newsletter and find us on social media for the deal of the week and current promotions.




What is music ...

Invisible waves making people all emo n' shit!

Why have you asked for more information?

In some cases, we need a little extra information with regards to your purchase. This is purely for security reasons and also helps us track down your client profile a lot faster.

Where are my downloads?

The product delivery time is often instantaneous, but occasionally there may be a slight time delay as we may need to manually verify your purchase. We have a unique watermarking feature that creates the product solely for you, and we often do manual checks & processing of your account and purchase.

Please be patient and if after 24 hours you still haven't received your product, contact us and we will be able to assist you.

What's next?

We usually try to keep our current and future ventures as secretive as possible. We want you to be surprised. But feel free to sign up to our newsletter, or follow us on social media for up to date news on what we are working on.

What product is best suited for me?

We have an extensive range of information and audio demoes available as well as great walkthrough videos from both Troels and Colin to help you either choose a particular library. Please look on our website for an extensive overview of each library, with core specifications, articulations list, demos and walkthroughs.

What is the V8P Program?






The V8P loyalty program provides you with exclusive access to our most imaginative, creative and unrivalled products, while also offering a variety of additional services and incentives with other leading audio retailers. The V8P loyalty program is your key to a new world of semi­ custom library collections, designed with and for our customers. The collections will retail from $999 and will be available to all qualifying applicants. Any 8Dio customer who has purchased more then $1999 will be eligible for the V8P program. After manual verification, an invitation will be sent.What happens in V8P stays in V8P.




What does 8Dio stand for?

8DIO is a premium developer of high-end virtual instruments. The company was founded by British Academy Award-Winning Composer, Troels Folmann.

8DIO (pronounced EIGHT-DEE-OOH) is an abstract version of AUDIO. It refers to 8 Digital Input/Output. The 8 is made of two circles – encapsulating the aspect of tension and release within music. The symbol for infinity is represented by the figure 8. It also correlates with the idea of a full octave and number of great significance in Chinese philosophy, including the Legendary 8 Immortals (Xian). It is also the atomic number of Oxygen and we like all our instruments to have air and breathe. 8 is also the letter: "T" on your phone, which associates to the two founders, Troels and Tawnia. It also ties in with our production music company, 8Dawn, which was founded based on the question: “What did God do on the 8th day?”. We of course have many other obscure and pseudo-intellectual definitions, but hopefully this will suffice.

I'm a student, can I get a discount?

We currently offer educational discounts of anywhere up to 30% on a majority of our products to qualifying individuals excluding Century Series, Silka and Insolidus. However, due to the high amount of requests we can only offer the EDU discounts to full-time college/university students or teachers that are enrolled in a full time music program.

If you fit these requirements, please send us a copy of your student or teacher ID, as well as a letter from your college/university confirming your current enrolment.

Please note that EDU purchased products cannot be used for commercial purposes or combined with any other discounts or on going sales at the time.

You can find more details here:

8Dio - EDU Program

8Dio - Licensing Agreement

 

I haven't received my update yet!

If you haven't received an update please be patient. They usually roll out over the course of a week to ensure our servers are not overloaded. Please remember updates will be sent out to the original purchase e-mail address, so it's always a good idea to check that address as well as your junk folder first.

If after 28 hours you still have not received your new download, then please feel free to contact Support and we will assist you as best we can.

I can't log in to the V8P Program!

If you are a registered V8P Member, please e-mail us and we will re send you your log in information or reset your account. If you are not a member, please see http://8dio.com/v8p-loyalty-program/ for more information.

I bought a library, but now I want the bundle.

If you have purchased a product in the past and a bundle is now available, there may be an upgrade path available. Please contact our Support team for further details Support@8dio.com

How do I get in touch with you?

We are here for you any time of the day so if you have any questions please feel free to contact our Client Care Team at support@8dio.com or our new Live Chat and they will be more than happy to help.

Can I use the Free Kontakt player engine?






All our products require the Full Retail version of Kontakt. For further requirements such as which Kontakt version is necessary, please check each libraries minimum specifications, which can be found towards the bottom of each product page.




Didn't find your question? Feel free to ask us!