FAQ: General

Where can I download the Requiem Professional phrase-builder patch?

You can download the phrase-builder patch here, including the installation instructions: http://www.8dio.com/requiem_pro_bonus/requiem_pro_phrase_builder_bonus.zip

Where are my downloads?

The product delivery time is often instantaneous, but occasionally there may be a slight time delay as we may need to manually verify your purchase. We have a unique watermarking feature that creates the product solely for you, and we often do manual checks & processing of your account and purchase. Please be patient and if after 48 hours you still haven't received your product, contact us and we will be able to assist you.

What's next?

We usually try to keep our current and future ventures as secretive as possible. We want you to be surprised. But feel free to sign up to our newsletter, or follow us on social media for up to date news on what we are working on.

What product is best suited for me?

We have an extensive range of information and audio demoes available as well as great walkthrough videos from both Troels and Colin to help you either choose a particular library. Please look on our website for an extensive overview of each library, with core specifications, articulations list, demos and walkthroughs.

What is the V8P Program?

The V8P loyalty program provides you with exclusive access to our most imaginative, creative and unrivalled products, while also offering a variety of additional services and incentives with other leading audio retailers. The V8P loyalty program is your key to a new world of semi-custom library collections, designed with and for our customers. The collections will retail from $999 and will be available to all qualifying applicants. Any 8Dio customer who has purchased more then $1999 will be eligible for the V8P program. And after manual verification will receive an invitation to join.

What is 8DM?

We keep all our 8DM products at our sister site dedicated solely to our industry leading EDM range. We offer a wide variety of genres from House to Dubstep and everything inbetween. You see more here - www.8dm.me

What does 8Dio stand for?

8DIO is a premium developer of high-end virtual instruments. The company was founded by British Academy Award-Winning Composer, Troels Folmann. 8DIO (pronounced EIGHT-DEE-OOH) is an abstract version of AUDIO. It refers to 8 Digital Input/Output. The 8 is made of two circles – encapsulating the aspect of tension and release within music. The symbol for infinity is represented by the figure 8. It also correlates with the idea of a full octave and number of great significance in Chinese philosophy, including the Legendary 8 Immortals (Xian). It is also the atomic number of Oxygen and we like all our instruments to have air and breathe. 8 is also the letter: "T" on your phone, which associates to the two founders, Troels and Tawnia. It also ties in with our production music company, 8Dawn, which was founded based on the question: “What did God do on the 8th day?”. We of course have many other obscure and pseudo-intellectual definitions, but hopefully this will suffice.

I'm a student, can I get a discount?

We currently offer educational discounts of anywhere up to 30% on a majority of our products to qualifying individuals. However, due to the high amount of requests we can only offer the EDU discounts to full-time college/university students or teachers that are enrolled in a full time music program. If you fit these requirements, please send us a copy of your student or teacher ID, as well as a letter from your college/university confirming your current enrolment. Please note that EDU purchased products cannot be used for commercial purposes or combined with any other discounts or on going sales at the time. You can find more details here: - <a href="http://8dio.com/edu-program/" target="_blank">http://8dio.com/edu-program/</a> - <a href="http://8dio.com/licensing-agreement/" target="_blank">http://8dio.com/licensing-agreement/</a>

I just missed that sale, can I still get a special offer?

Unfortunately, when a sale has been missed, there isn't much we can do. We need to be fair to all our customers and try our best to make the sale deadlines as clear as possible. However, we often run sales through the year on a variety of products, for more information please make sure you sign up to our newsletter, and follow us on social media.

I haven't received my update yet!

If you haven't received an update please be patient. They usually roll out over the course of a week to ensure our servers are not overloaded. Please remember updates will be sent out to the original purchase e-mail address, so it's always a good idea to check that address as well as your junk folder first. If after 48 hours you still have not received your new download, then please feel free to contact Support and we will assist you as best we can.

I can't log in to the V8P Program!

If you are a registered V8P Member, please e-mail us and we will re send you your log in information or reset your account. If you are not a member, please see http://8dio.com/v8p-loyalty-program/ for more information.

I bought a library, but now I want the bundle.

If you have purchased a product in the past and a bundle is now available, there may be an upgrade path available. Please contact our Support team for further details.

How do I get in touch with you?

We are here for you any time of the day so if you have any questions please feel free to contact our Client Care Team at support@8dio.com and they will be more than happy to help.

Can I use the Kontakt player engine?

All our products require the full retail version of Kontakt. For further requirements such as which kontakt version is necessary, please check each libraries minimum specifications, which can be found towards the bottom of each product page.

Do you offer demo or trial versions of your products?

Yes. Feel free to try our Agitato Violins Free Try-Pack and/or our EDM Compilation Try-Pack containing +3GB of high-end EDM Content from Dubstep to Electro House.

Didn't find your question? Feel free to ask us!