Does [X] composer use your samples?
A number of top composers use our instrument libraries you can view a selection of them here: https://8dio.com/vanity/composers-and-producers/
I want to write demos for 8Dio?
8DIO features some of the best artists- and demo makers in the world. We are always interested in hearing new things and new submissions, but we only accept stellar compositions. Please send mp3 submissions to email@example.com or even better send us a Soundcloud link. We receive submissions every day and listen to all submissions made to us and we will get in touch with you if we are interested in using your composition. If you do not hear from us – we encourage you to post your demo on VI-Control, which is the leading forum for composers and producers, or on our Facebook timeline. [This was the FAQ from 8Dawn]
I want to trial the product before I purchase?
We cannot offer any trials on our instruments except for our 2 Free Try-packs, there are however walk-through videos and sound cloud links demonstrating the instrument on each page that will give you an idea of what the library is capable of.
Please see below for our available free Try-Packs -
Help! The download tool has been un-packing for an eternity! What should I do?
The un-packing process can take a long time, especially for larger libraries, although in some rare cases an error can occur during the download causing the un-packing process to go on for much longer than it should (e.g. over 24 hours). If this happens we recommend stopping the download, erasing the downloaded files and starting a new download - try to make sure there are no interruptions during the download!
I can’t activate my library in native access?
As with the library section of kontakt, Native Access is limited to libraries that are "Powered-By-Kontakt".
Those particular libraries can only be updated through this and with any additional updates to our own libraries, you can view our list here -
How can I suggest new libraries to you guys?
We're always interested to hear feedback and suggestions from our customers, just send us a message on our new live chat service and we'll make a note of the instrument to consider for future libraries!
How do I pay in my local currency?
During check out you'll be prompted to pay for the instrument in dollars, the price will then be converted to your local currency
I want to check out the PDF manual before I purchase the instrument?
Just give one of our 8Dio gurus a message on live chat or send us an email at firstname.lastname@example.org and we'll send it right over!
Do I need to pay VAT on listed prices?
You do not. As we are an American based Company, you do not need to pay VAT on the instruments - all listed prices are final.
How do I see my latest purchases?
<p class="p1">Once you have logged into your account, select the tab on the top right of our web page that looks like a silhouette of a man. Once selected, it will bring you to your account and will have an overview of your previous purchased instruments :)</p>
Where is the new log in for the V8P members?
Now in order to login please do the following:
1. Go to https://8dio.com/login/ and enter your email and password.
2. In the top bar you will notice an additional menu item marked "V8P" - click on it!
3. You will now have access to check out and purchase all exclusive V8P products.
Let us know if you have any questions and write us at email@example.com
I need to reset my password!
You will notice when logging in to your account at the top of the page a "change password"
If you select this, you can then change your password to something a bit more rememberable. Once done, it should update and your new password will be created!
How do I log into my account?
You can log in to your account following the below link -
Once you have logged in using the credentials that were sent out including your unique password, you will see at the top right of the page a little customer shaped image. If you click on this, this will bring you to your account with all previous purchases.
What is Kontakt and where can i purchase a full retail version?
You can purchase it at http://www.native- instruments.com/#/en/products/producer/kontakt5/?page=2522
I'm a student and eating noodles to survive and our lab at school is from the 1970’s, can you help me?
We currently offer educational discounts of anywhere up to 30% on a majority of our products to qualifying individuals. However, due to the high amount of requests we can only offer the EDU discounts to fulltime college/university students or teachers that are enrolled in a full time music program. If you fit these requirements, please send us a copy of your student or teacher ID, as well as a letter from your college/university confirming your current enrolment. Please note that EDU purchased products cannot be used for commercial purposes or combined with any other discounts or on going sales at the time.
You can find more details here:
8Dio - EDU Program
8Dio - Licensing Agreement
Can I get a Discount?
If you require multiple copies of a license for use by an assistant, contact firstname.lastname@example.org for bulk sales.
Make sure you sign up for our newsletter and find us on social media for the deal of the week and current promotions.
Where can I download the Requiem Professional phrase-builder patch?
You can download the phrase-builder patch here, including the installation instructions: http://www.8dio.com/requiem_pro_bonus/requiem_pro_phrase_builder_bonus.zip
Where are my downloads?
The product delivery time is often instantaneous, but occasionally there may be a slight time delay as we may need to manually verify your purchase. We have a unique watermarking feature that creates the product solely for you, and we often do manual checks & processing of your account and purchase.
Please be patient and if after 48 hours you still haven't received your product, contact us and we will be able to assist you.
We usually try to keep our current and future ventures as secretive as possible. We want you to be surprised. But feel free to sign up to our newsletter, or follow us on social media for up to date news on what we are working on.
What product is best suited for me?
We have an extensive range of information and audio demoes available as well as great walkthrough videos from both Troels and Colin to help you either choose a particular library. Please look on our website for an extensive overview of each library, with core specifications, articulations list, demos and walkthroughs.
What is the V8P Program?
The V8P loyalty program provides you with exclusive access to our most imaginative, creative and unrivalled products, while also offering a variety of additional services and incentives with other leading audio retailers. The V8P loyalty program is your key to a new world of semi custom library collections, designed with and for our customers. The collections will retail from $999 and will be available to all qualifying applicants. Any 8Dio customer who has purchased more then $1999 will be eligible for the V8P program. After manual verification, an invitation will be sent.What happens in V8P stays in V8P.
What is 8DM?
We keep all our 8DM products at our sister site dedicated solely to our industry leading EDM range. We offer a wide variety of genres from House to Dubstep and everything inbetween.
You see more here - www.8dm.me
What does 8Dio stand for?
8DIO is a premium developer of high-end virtual instruments. The company was founded by British Academy Award-Winning Composer, Troels Folmann.
8DIO (pronounced EIGHT-DEE-OOH) is an abstract version of AUDIO. It refers to 8 Digital Input/Output. The 8 is made of two circles – encapsulating the aspect of tension and release within music. The symbol for infinity is represented by the figure 8. It also correlates with the idea of a full octave and number of great significance in Chinese philosophy, including the Legendary 8 Immortals (Xian). It is also the atomic number of Oxygen and we like all our instruments to have air and breathe. 8 is also the letter: "T" on your phone, which associates to the two founders, Troels and Tawnia. It also ties in with our production music company, 8Dawn, which was founded based on the question: “What did God do on the 8th day?”. We of course have many other obscure and pseudo-intellectual definitions, but hopefully this will suffice.
I'm a student, can I get a discount?
We currently offer educational discounts of anywhere up to 30% on a majority of our products to qualifying individuals. However, due to the high amount of requests we can only offer the EDU discounts to full-time college/university students or teachers that are enrolled in a full time music program.
If you fit these requirements, please send us a copy of your student or teacher ID, as well as a letter from your college/university confirming your current enrollment.
Please note that EDU purchased products cannot be used for commercial purposes or combined with any other discounts or on going sales at the time.
You can find more details here:
8Dio - EDU Program
8Dio - Licensing Agreement
I haven't received my update yet!
If you haven't received an update please be patient. They usually roll out over the course of a week to ensure our servers are not overloaded. Please remember updates will be sent out to the original purchase e-mail address, so it's always a good idea to check that address as well as your junk folder first.
If after 48 hours you still have not received your new download, then please feel free to contact Support and we will assist you as best we can.
I can't log in to the V8P Program!
If you are a registered V8P Member, please e-mail us and we will re send you your log in information or reset your account. If you are not a member, please see http://8dio.com/v8p-loyalty-program/ for more information.
I bought a library, but now I want the bundle.
If you have purchased a product in the past and a bundle is now available, there may be an upgrade path available. Please contact our Support team for further details.
How do I get in touch with you?
We are here for you any time of the day so if you have any questions please feel free to contact our Client Care Team at email@example.com and they will be more than happy to help.
Can I use the Kontakt player engine?
All our products require the full retail version of Kontakt. For further requirements such as which kontakt version is necessary, please check each libraries minimum specifications, which can be found towards the bottom of each product page.