FAQ: Purchasing

How do I pay in my local currency?

During check out you'll be prompted to pay for the instrument in dollars, the price will then be converted to your local currency

Do I need to pay VAT on listed prices?

You do not. As we are an American based Company, you do not need to pay VAT on the instruments - all listed prices are final.

Where can I purchase the full retail version of Kontakt?

You can purchase it at Kontakt

What types of payment do you accept?

We use Paypal and Authorize.net, which includes VISA, MasterCard, American Express, Discover and of course PayPal.

So how does it all work? I add products to my cart, then what?

Our sample libraries come in easily downloadable packages. Your download link(s) will be sent in a separate email only after your payment is processed via PayPal and/or Google checkout AND your identity is verified.

We are hosted on some pretty phat servers, so you should be getting your download
at a minimum of 500k pr. sec – depending on your connection. Per our licensing agreement and security, we limit the number of download attempts and time period that the links are active. However, if you have any trouble successfully downloading any or all of the data, just let us know and we’ll refresh the links for you.

Don’t even think of sharing your license. Don’t be a dick. You’ll put us out of business and good luck getting a bigger budget to do this on your own. Also, Technology now exists that we can see each and every IP that is downloading the product. It is a matter of time until this will catch up to unauthorized downloaders.

My Discount Code doesn't work!

When using any discount codes, they need to be used before the expiry date, as well as on the specific product range that has been advertised. Please check the details stated as we may be unable to supply you with a new code.

I am trying to add multiple items to the cart – but they don’t show up?

We recommend you use the latest version of Firefox/Mozilla or Google Chrome, which will give you to optimal shopping experience. Unfortunately some versions of Safari and Internet explorer are having issues remembering items in the cart so we suggest the above :)

How can I get an invoice for my purchase?

Please send invoice requests listing the products you need an invoice for, the date of purchase, your full address, library name, final cost amount and (if applicable) your VAT number to support@8dio.com and we will send you an invoice right away.

Do you store my credit card information?

No. We never see your credit card information, since it is all handled by PayPal and Google.

Do you offer refunds?

All sales are final. No refunds on products that have been downloaded. Our watermarking system generates unique serial/license numbers per user.

Didn't find your question? Feel free to ask us!