Kontakt Support Specialist

8Dio has the largest collection of deep-sampled instruments in the world.  We take pride in taking care of all customers and ensuring they have the best possible experience.  We do it with heart and compassion.  This means providing 24/7 world-wide support through Zendesk e-mail and LiveChat systems.  We are looking for someone takes joy in guiding and teaching others.  The person that believes a company is only as good as its customer service 

 

Core Requirements:

  • Experience in multiple operating systems (Windows/Mac)
  • Experience with Native Instruments Kontakt Sampler
  • Basic knowledge of samples (including but not exclusive to the Kontakt platform)
  • Basic knowledge of all major Digital Audio Workstations (DAW)
  • Experience with our extensive library catalog.
  • The ability to be a good listener, and to really understand a customer problem or question to help them solve it
  • Strong problem-solving skills
  • Self-motivated and driven
  • Sales experience
  • Excellent writing skills. Most of your work will be written (email, live-chat, documentation, etc.)

Core Responsibilities:

  • Take ownership of customer issues reported and see the problem through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Communicate in real time to prospective clients via our live chat platform.
  • Prepare accurate and timely reports
  • Problem solving with a variety of issues, from system compatibility, to general downloading queries.
  • Understanding and appreciating customers needs
  • Manage our Zendesk Livechat and email support (Previous experience with Zendesk is a plus)

About 8Dio Productions

We are the largest independent publisher of deep-sampled music instruments in the world.  The odds are that you have heard our instruments in your favorite Blockbuster movie, TV-show, Game or Top-40 production.  But our accolades is not what makes us cool.  Our pride is in constantly pushing the boundaries of music and instruments.  We have sampled the largest symphony orchestra and choirs ever sampled.  We have two revolutionary Prophet X/XL Analog Hardware Synths with Sequential.  But most importantly we have instruments made with heart, soul and love.  No more boring samples.

 

8Dio was founded in 2010 by Academy Award, T.E.C and G.A.N.G-winning composer Troels Folmann and CEO Tawnia Knox.  8Dio is composed of highly motivated, talented and driven individuals.  We are strongly committed to collaborating and building great things together. We don’t believe in your typical corporate hierarchy.  We never take meetings.  We believe the best argument should win – regardless of who makes it.

 

We hope to hear from you, but please only apply if you wholeheartedly agree with the above 

 

To apply, please email a cover letter, current resume and your compensation requirements to tawnia@8dio.com